British Gas sorry over £8,000 electricity bill

A family in East Yorkshire said they were "shocked and scared" after receiving an electricity bill for £8000.

Rebekah Watson and her family, who live in Holme on Spalding Moor, said the figure, for one quarter's use, was seven times more than their average annual bill.

The family said smart meters at their home did not match the ones ed with their provider.

British Gas apologised and said the bill was "incorrect and has been cancelled".

Mrs Watson said she had been trying to get answers from British Gas since the start of the year.

In April, after having no success, she ed BBC Look North, who spoke to British Gas.

The company then itted the bill was a mistake.

The bill has been cancelled and the Watsons will be given compensation.

The family, who live in a 3 bedroom, semi-detached property, said their average quarterly bill would usually cost £200-£300.

"Our bills have always been low so this one was a bit of a shock. Previously they'd always been manageable, fair and reasonable," said Mrs Watson.

"It was Christmas time and it was just like, look at this bill, how have we spent that much electricity? I laughed and thought well, it's obviously wrong, isn't it":[]}